The problems that many consumers are reporting to the BBB include not receiving the product in a timely manner, and being charged despite not having the ability to try the product out. Alternately, some consumers allege trying to cancel the offers by the end of the trial period as directed, only to find themselves having a difficult time reaching a representative before being charged. Other consumers complaining to the BBB allege that the Acai diet pill offers and their terms & conditions were not disclosed in a clear and conspicuous way.
“BBB can’t speak to the restorative or weight loss properties of acai-based products, but we are taking companies to task for their misleading sales and marketing practices,” said Bernas. “Many businesses across the country are using the same selling model for their acai products: they lure customers in with celebrity endorsements and free trial offers, and then lock them in by making it extremely difficult to cancel the automatic delivery of more acai products every month.”
With weight loss advertising and misleading free trial complaints on the rise, the BBB wants to alert consumers about the restrictive terms and conditions that may be part of free trial offers.
For more information on companies you can trust go to www.bbb.org
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As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.